FAQs and Terms

To run a self-hosted blog you must purchase a domain name (your host, or Arvixe free with hosting or $10/year) and hosting (your host, or Arvixe for $96/2 years). WordPress must be installed before I can begin work.

Faqermicies = FAQ/Terms/Policies

Privacy

I will need your login and password for various accounts while working with you. You are welcome (and encouraged) to temporarily change your passwords while we are working. This info will not be shared with anyone for any reason, that is just bad juju. See my Disclaisurevacy for more info on your privacy.

Payment

I accept payment via PayPal through my online form. You do not have to have a PayPal account, you can pay securely using your credit card.

Once you have completed your fabulous questionnaire I will send you an email and we can discuss your design and any extras or other needs. Then I will send you a total base rate and instructions for payment.

Your payment in full is required to begin work, the initial development is the most intensive and a quick turnaround time is expected.

I will never surprise you with a bill at the end, I will give you a quote before I start work in addition to the base rate agreed upon.

The remaining balance must be paid once the blog is installed (you will be given a quote during the process if more work is needed past the base rate agreed upon).

Refunds

Payments are non-refundable. The initial design takes a lot of time to create, therefore payment is required before work is begun.

I do not offer full or partial refunds for any reason. If you cancel your project you will lose your payment.

Delays do occasionally happen, and are not grounds for a refund. I will take the time necessary to provide you with a quality finished product.

Revisions

Pricing includes 5 revisions. Most sites only need two or three, take some time to evaluate the design and send one email requesting changes.

I charge for excessive revision. If you wish for further revisions you will be charged the hourly rate $75.

Questionnaire for Blog Redesign

Because I am being paid by project (unless additional hourly work is needed) it is very important that you give me the best picture possible of what you want before I start work.

Please fill out all information and send me ALL files as soon as possible, I will not even start work until I have received all of your files. If you submit information after the design is started it will delay the development and possibly result in additional charges at my hourly rate $75.

Please be as specific as you can when filling out your information. If you aren’t sure take a little time to think about your answers. If you put some thought into your questionnaire (hopefully you’ve already put a lot of thought into your brand) you will not need a lot of revisions.

Availability

My current schedule is Monday-Friday, 9am-5pm. I take all US holidays off. I have small children so I have to schedule blocks of time when I can hyper-focus and bang stuff out.

Process

It’s really hard to estimate the amount of time this process will take, I have included guesses but really it totally depends on how much you are doing. I’m sorry, I just can’t fit a square peg in a round hole.

A typical draft will be ready in 1 week (estimate, often sooner because I get excited), the process is complete usually in 4 weeks (estimate), depending on how thoroughly you fill out your questionnaire and how quickly your respond to my correspondence. It is very helpful if you check your email often as we go through the process.

The installation on your active blog takes about 48 hours to complete (estimate), I ask that you not make any changes while I am updating so your changes are not lost.

I provide four days of support after installation. It is your responsibility to inform me of any problems or necessary tweaks. Any work requested after four days will be charged my hourly fee of $75.

Projects are scheduled based on when I receive a completed questionnaire and payment.

If you fail to respond to communications within 30 days the project will be cancelled without notice and any payments will be forfeited. If you wish to resume a project it will be at my sole discretion, there will be a delay as you are refitted into my schedule, and there will be a $100 fee. Really, is it so hard to answer your email while I wait with your sparkly new blog in my hands?

Compatibility

All designs are tested and are cross-browser compatible, with the latest versions of Google Chrome, IE, Mozilla Firefox, and Safari.

Copyright

You will own full and unlimited rights to all of the graphics created for your blog.

I reserve the right to display and share your screenshot and link your site.

By rendering my services, you guarantee that you either own or have permission from the rightful owner to use any elements of text, graphics, photos, designs, trademarks or other artwork you provide to Melissa French and NetCastles.

Credit

I require a credit link somewhere on your blog, sometimes in the footer, often on the About or Contact page.

After Installation

I will use a screenshot of your design for use in my portfolio. I also announce your design on my social media.

A testimonial is always appreciated.

Agreement

I cannot be held liable for the success of your website. C’mon now.

I am not liable for any loss or damage to your blog or website content while installing your design, or any time before or after installation. It can happen, and it is your responsibility to back up your website before and after the installation process (there are plugins to make this easy).

Should you fail to comply by these terms, you will hold harmless, protect and defend Melissa French and NetCastles from any resulting claim or suit.

By purchasing from Melissa French and NetCastles, you agree to the terms listed above.